At The Pine in the Valley, I want to give my customers the most enjoyable shopping experience. I hope to answer any queries you may have:

Do you offer gift wrapping and packaging?

I would be happy to wrap your gift for you and send direct to the recipient. I will always endeavor to use recycled and bio-degradable wrapping paper.  My jewellery boxes are either fully recyclable or FSC certified.

I try wherever possible to reuse postal packaging in an effort to be environmentally friendly.  Inside your repurposed envelope or jiffy bag, your jewellery with be boxed in new elegant eco/recycled jewellery packaging.

Do you accept returns and exchanges?

I will gladly accept returns or exchanges on any non-personalised items.
If you are not entirely satisfied, simply contact me within 14 days of receiving your item, and return it within 30 days.

The following items can not be exchanged:
•personalised items
•earrings (for hygiene reasons)

Buyers are responsible for return shipping costs. The item must be returned in its original condition.

Do you take commissions?

I would be delighted to discuss any commissions or ideas for jewellery items that you maybe have, but don’t see, in my shop: please get in touch with any ideas you have.  I specialize in seaglass and scrap pottery jewellery and my work is often simple but i amble to create more complex designs or work with a range of materials. 

Is recycled silver hypoallergenic?

The recycled silver I use is still sterling silver. If your skin is normally happy with sterling silver, it should be no different with the recycled silver I use.

Is all your silver recycled?

Wherever I can I use recycled sterling silver so unless stated so in the individual item description, these items are recycled sterling silver. 

What can I do if your class dates don't work for me?

Please do feel free to request alternative/suitable dates via the class page. If i am able to accommodate you, I will!

If you have any other questions, please do get in touch